FREQUENTLY ASKED QUESTIONS

English

Q: HOW LONG IS THE TOUR?


A: The tour is a little over 1 hour long. In the end, there is time for questions and comments. Some friends show cards of appreciation. Some even dress up as an Isralite or an Egyptician. Have fun.




Q: I DO NOT SEE AVAILABLE DATES. EVERYTHING IS FULL. WHY?


A: This means all our sections are full. We are constantly adding new dates, so please try again later.




Q: IS THERE A WAITING LIST I COULD JOIN?


A: We are exploring about the possibility of using this feature to deal with the last minute cancellation. Please stay tuned. Subscribe to our mailing lists. Please follow us in social media.




Q: WHAT TIME IS THE TOUR? IS IT IN MY TIME ZONE?


A: The booking tool is set up to show your time zone. For example if you live on the West Coast, like Los Angeles, CA, it will show the time in PST.




Q: HOW MUCH DOES THE TOUR COST?


A: The tours are FREE. All of our guides volunteer of their own time for your benefit and encouragement. We will never ask for money.




Q: WHAT IS THE DRESS CODE?


A: The dress code is casual but modest. Dress like if you go to an actual tour at the Met.




Q: CAN I MAKE A DONATION? YES. HOW?


A: You are welcome to do so. Simply ask your guide about it at the end of the tour. Please send an email to mail@jwtrips.com if for some reason you did not get it.




Q: HOW DO I RESCHEDULE OR CANCEL A TOUR RESERVATION?


A: Please avoid last-minute cancellations. If you need to see, cancel your or reschedule the date of your tour, please go to https://www.jwtrips.com/account/my-bookings to become a member, and then cancel or reschedule your reservation online. This is the preferred method. We do not have enough people to make reservation changes over the phone. Thank you for your help with this.




Q: IS IT POSSIBLE TO ADD CONNECTIONS?


A: To add connections, you can simply try to make an additional reservation, or ask your friends to do so. If no connections are available, it means the group is now full and all available connections were booked.




Q: I WILL NOT NEED ALL THE CONNECTIONS I BOOKED. WHAT SHOULD I DO?


A: In that case, please send an email to mail@jwtrips.com. In the subject, specify how many devices you do not need anymore. We could invite other people who are on the waiting list.




Q: IN WHAT LANGUAGES ARE THE TOURS?


A: We now conduct tours in 2 languages: Mostly English, and in Spanish. More languages to be added soon.




Q: IS A SIMULTANEOUS TRANSLATION POSSIBLE?


A: As of now, we are not YET doing, but we are looking to it. Stay tuned. Subscribe to our mailing lists and follow us in social media.




Q: WHEN SHOULD I RECEIVE THE ZOOM DETAILS FOR MY TOUR?


A: You should have received 2 emails (registration, and 24 hour reminder). If you did NOT receive ONE of these two emails, then send us an email to mail@jwtrips.com We will send you the Zoom number and password 24 hours before the scheduled tour. This will also serve as a reminder.




Q: MY TOUR IS TOMORROW AND I STILL DIDN'T RECEIVE THE ZOOM DETAILS. WHAT SHOULD I DO?


A: First, please check the spam OR junk folder in your email. Sometimes, bulk messages are viewed by email providers as spam mails. If you still cannot find it, now is the time to contact us at mail@jwtrips.com. Please, do not wait until the last minute to contact us. We probably won't see your email on time.




Q: WHAT DO YOU MEAN BY "CONNECTIONS/DEVICES"?


A: The tour is done via Zoom therefore it is restricted to a limited # of connections. A connection is a device logged in to the Zoom meeting. Devices do not be in the same place. They could be in different geographical locations.




Q: HOW MANY PARTICIPANTS CAN USE [1] CONNECTION OR DEVICE?


A: As many as you'd like, as long as they sit together in the same household. People need to be in the same location of one device (iPhone/iPad/PC). However, if you have a group of people and they are located in different parts of the world, each group of family will use 1 connection each.




Q: CAN I STREAM (YouTube/FaceBook/FaceTime, etc) THE PROGRAM TO ADDITIONAL PEOPLE? NO


A: No, we want all tour participants to be actively connected and participate in the tour. We also ask for NO recording or posting it online of any of the content in social media or the internet. You can take notes for your personal benefit.




Q: I HAVE A PERSONAL OR CONGREGATION ZOOM ACCOUNT THAT ALLOWS UP TO 500. CAN WE USE IT FOR OUR TOUR?


A: No. Our zoom accounts have been stream-line for virtual tours.




Q: I CAN'T FIND MY RESERVATION DETAILS.  WHY SEEMS TO BE THE PROBLEM?


A: Please go to https://www.jwtrips.com/account/my-bookings using the same email address you used to book, and then sign in. You'll see your reservation.




Q: I COULDN'T FIND AN ANSWER TO YOUR QUESTION. WHAT'S NEXT?


We try to reduce to a minimum the number of emails we receive, so if your question is answered here, we will NOT be able to respond. ONLY UNDER this circunstance, send us an email to mail@jwtrips.com





Espanol

P: ¿CUÁNDO RECIBIRÉ LOS DETALLES DEL ZOOM PARA MI GIRA VIRTUAL?


R: Le enviaremos el número de Zoom y la contraseña 24 horas antes del recorrido programado. Esto también servirá como recordatorio. Debió recibir 2 correos electrónicos (registro y recordatorio de 24 horas). Si NO recibió UNO de estos dos correos electrónicos, por favor revisar su carpeta de 'SPAM', si no esta ahi, envíenos un correo electrónico a mail@jwtrips.com




P: ¿CÓMO CAMBIO LA FECHA O CANCELO UNA RESERVA DE GIRA VIRTUAL?


R: Evite las cancelaciones de última hora. Si necesita ver, cancelar o cambiar la fecha de su recorrido, vaya a https://www.jwtrips.com/account/my-bookings para hacerse miembro y luego cancele o cambie su reserva en línea. Este es el método preferido. No tenemos suficientes personas para realizar cambios de reserva por teléfono. Gracias por tu ayuda con esto.




P: ¿A QUÉ HORA ES EL TOUR? ¿ES EN MI HORA LOCAL DE ZONA?


R: La herramienta de reserva está configurada para mostrar su zona horaria. Por ejemplo, si vive en la costa oeste, como Los Ángeles, CA, mostrará la hora en PST. Si vive en la costa este de Estados Unidos, mostrará la hora EST.




P: ¿CUÁL ES LA VESTIMENTA?


R: La vestimenta es informal pero con modestia y buen gusto.




P: ¿CUANTO CUESTA LA GIRA?


R: Los recorridos son GRATIS. Todos nuestros guías ofrecen su tiempo como voluntarios para su beneficio y ánimo.









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JW Trips® is an independent travel agency and tour operator owned by Jehovah's Witnesses.
We are not legally associated in any way with the Watch Tower Bible and Tract Society of Pennsylvania

The itinerary is subject to slight change due to inclement weather and (or) unforeseen occurrences out of our control.
No refunds are granted for natural disasters interrupting this itinerary.

Please see our Terms & Conditions

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All rights reserved © 2019